Shipping policy

Shipping and Delivery
I. Shipping Scope and Restrictions
The Day One currently ships primarily to the United States (including U.S. territories).

Within the United States, we ship to all valid addresses recognized by the USPS, including P.O. Boxes.

We do not currently ship to certain international regions where persistent logistics issues or disruptions exist.

II. Order Processing Time
Orders are typically processed and dispatched within 3–5 business days after successful payment.

Delivery timeframes begin once the package has been handed over to the carrier; order processing time is not included in the estimated delivery time.

Recipients are responsible for all import taxes, duties, and customs clearance fees incurred at the destination. If a package is returned because the recipient refuses customs clearance or fails to claim the shipment, a refund may not be issued.

For other international regions: Availability depends on carrier coverage. Shipping costs and estimated delivery times will be displayed in real-time at checkout. Please note that "Priority" (expedited) shipping may not be available for certain countries due to customs clearance restrictions.

III. Order Tracking
Once a package has been dispatched, an automated shipment confirmation email containing a USPS tracking number will be sent.

Tracking information typically becomes active/updated after 5:00 PM Pacific Time on the day the package is handed over to the carrier.

For international shipments, tracking updates may be limited or delayed once the package is handed over to the postal service of the destination country.

IV. Address Changes and Handling of Exceptions
Address Changes: If your order has not yet been dispatched, please contact sookgalati@gmail.com as soon as possible to request an address change. Once an order has entered the shipping process, the address can no longer be modified.

Lost Packages and Logistics Delays: If tracking information has not been updated for an extended period, please allow time for the USPS system to synchronize. If a package is confirmed as lost, please contact customer service for assistance with an investigation or to initiate further steps.

Returns Due to Incorrect Addresses: If a package is returned due to an incorrect or incomplete shipping address, the return process may take 1–6 weeks. A 10% restocking fee will be applied upon the return of the package. Additionally, if the original order qualified for free shipping, a $4 return shipping fee will be deducted from any potential refund. V. Return and Exchange Policy
As these products are consumable dietary supplements, The Day One does not accept returns once the packaging has been opened, for reasons of hygiene and safety.

The brand offers a 45-Day Money-Back Guarantee. To request a refund or exchange, please email sookgalati@gmail.com, including your order number and the details of your request.

Subscription orders can be skipped, paused, or canceled at any time via your account dashboard. We recommend making any such changes at least 24 hours before the next scheduled billing date.